Shield helps teams deploy AI safely, with clear controls, real-time protection, and AI-native discoverability.
Your support team pastes order data into LLMs. We tokenize before it leaves.
Your support team uses AI to answer customer questions, your marketing team uses it to personalize campaigns, and your ops team uses it to analyze order data. Customer PII, payment details, and order histories pass through prompts constantly. One breach notification costs more than prevention. Shield costs less.
$10K/$25K/$45K, two PO line items, published and flat — no per-seat or per-token meter.
The three-stage pipeline that keeps order data, payment information, and customer PII off the wire — from commerce prompt to model response and back.
Order data tokenized at the gateway · Model sees only placeholders · Responses rehydrated for your support team
The Reality
Your support, procurement, and merchandising teams are already using LLMs. The question is whether customer and supplier data is on the wire.
PCI-DSS for Support LLMs
Your support team pastes order numbers, payment tokens, and customer PII into LLM prompts for faster resolution — and PCI-DSS requires that cardholder data never reaches the model provider in cleartext.
PII in Review Analysis
Customer names, addresses, and purchase history flow through LLM-powered review analysis and sentiment tools daily. Most commerce platforms have no structural controls around this data.
Supplier Data Leakage
Procurement teams share supplier contracts, pricing sheets, and logistics data with LLMs for analysis — exposing your supply chain relationships and negotiated rates to model providers.
Competitive Intel in Prompts
Marketing and merchandising teams paste competitor pricing, product strategies, and campaign performance data into LLMs — your competitive intelligence is training someone else's model.
Deployed on your infrastructure. Multi-industry pack badges cover healthcare, finserv, legal, education, and ecommerce. You own the source.
Tokenize Out. Rehydrate Back.
Order data, payment information, and customer PII that match your configured packs are swapped for stable placeholders at the gateway. LLM responses are automatically rehydrated — your support team sees real order data; the model receives placeholders for the matched values.
Multi-Industry Pack Badges
One deployment covers healthcare, finserv, legal, education, and ecommerce filter packs. As your commerce platform touches regulated verticals, your protection doesn't need a separate deployment.
PCI-DSS Tokenization Compliance
PANs and payment tokens are tokenized at the gateway before they reach any model provider — satisfying PCI-DSS tokenization requirements with a complete, hash-chained audit trail.
Supplier & Partner Data Isolation
Supplier contracts, pricing sheets, and logistics data are structurally prevented from leaving your network. Procurement gets AI assistance without exposing supply chain relationships.
See it on your commerce workflows.
We'll deploy Shield in front of your support, procurement, and merchandising LLM tools, walk your security team through the PCI-DSS audit trail, and show you exactly how order data is tokenized before it ever reaches a model. One day. Your infrastructure. You own the source.
Fixed-price engagement · Source code at handoff · No subscription
Intake Portal
Let's Build.
Submit your technical details and we will formulate a production scope, architectural dependencies, and exact model selection profiles.
48-Hour Response SLA
Every request is routed directly to a principal systems engineer.
Zero Cloud Risk
All contracts guarantee strict IP ownership and security boundary isolation.
FAQ
E-Commerce LLM Security Questions
Does Shield support PCI-DSS for e-commerce LLM usage?
Shield tokenizes the PANs, payment tokens, and cardholder data its configured packs match at the gateway before the request is forwarded to the model provider, and the hash-chained audit trail provides tamper-evident evidence of those transformations — both of which support PCI-DSS tokenization and audit-logging controls. Detection is pattern-based and scoped to your configured packs. Shield does not by itself make you PCI-DSS compliant; your QSA determines compliance.
How does Shield protect customer PII in support LLMs?
Customer names, addresses, order history, and payment information that match your configured packs are detected and swapped for stable placeholders at the gateway, so the model provider does not receive those matched values in cleartext. Responses are automatically rehydrated so your support team sees real order details. Detection is pattern-based — unstructured PII such as free-text names and addresses may not be matched unless packs are tuned for them.
Can Shield protect supplier and partner data?
Yes. Supplier contracts, pricing sheets, and logistics data are structurally prevented from leaving your network. Opaque mode is available for maximum sensitivity — tokenize with no retained mapping, no rehydration possible. Procurement gets AI assistance without exposing supply chain relationships.
Does Shield work with Shopify, Stripe, and other e-commerce platforms?
Yes. Shield sits at the LLM gateway layer and does not touch your commerce platform, payment processor, or order management system. It works alongside Shopify, Stripe, Salesforce Commerce Cloud, and any other commerce tool. Your teams continue using their existing workflows.
How does Shield protect competitive intelligence in marketing prompts?
Competitor pricing, product strategies, and campaign performance data are tokenized before reaching model providers. Your competitive intelligence is structurally prevented from training someone else's model — the data stays in your network while your marketing and merchandising teams still get full AI assistance.
How long does deployment take for a commerce platform?
Foundation deploys in one day including threat model workshop and multi-industry filter pack configuration. Compliance (with audit sidecar) deploys within one week. Enterprise (federated across departments) deploys in approximately three weeks. All tiers include source code delivery — you own it forever.